Q: What is the best browser for Coursetune?
A: We recommend Google Chrome. Firefox is the next best option.
Help Article: What browser should I use with Coursetune?
Q: Where do I get help using Coursetune?
A: During Coursetune Support Hours, you can chat directly with support while you are logged in Coursetune, on the help site, and on Coursetune.com. Find the live chat button in the bottom left corner of your screen while visiting any of our websites. You can also leave a message after hours and we will get back to you as soon as possible.
Q: I’m having trouble logging in, can you help?
A: Your username is typically your institution email (if you have more than one, make sure you’re using the correct one). If you can’t remember your password, you can reset it.
Help Article: How can I reset my password if I can't login?
Q: How can I change or remove the avatar on my profile?
A: Each Coursetune user begins with a gender neutral avatar. Here are directions for changing the avatar or using your initials instead of the avatar.
Step 1: Navigating to your courses
If you are on a team that is using Coursetune for continuous improvement, you’ll have access to one or more courses as a commenter. With this role, you can view the design of the course (including activities and mappings), print reports about the course, and participate in suggestions and discussions.
When you login to Coursetune, you should see at least one program and course.
Troubleshooting: If Coursetune looks empty, then it’s likely the manager of your team has forgotten to assign you a commenting role on the course or program. Contact the manager for your team and let them know you don’t yet have a role assigned in Coursetune.
First familiarize yourself with how the Coursetune interface is organized: How is the Coursetune interface organized?
Navigate to through the program level to a course where you have a role.
Troubleshooting: If the program only contains one course, the program and course can look very similar. Make sure to open the course itself (the left panel will have “Course” highlighted) to see the complete design.
Practice navigating back up to the institution level, and then back down to the course level. You can use the zoom in / zoom out icons or the level icons (left panel) to navigate.
Step 2: Viewing the course design
Viewing the layers and learning objectives
In Coursetune, we have three different views to depict all of the information for a course:
- Standard course graph view
- Linear View
- Grid Map View
To learn more about the different course views, check out these articles:
- What are the view modes available for Coursetune?
- How do I switch between course views in Coursetune?
There are two layers to a Coursetune course and you can view the course through either layer. The lower layer (called the bundle layer) shows you the sequence in which the course is taught. The upper layer (called the c-layer) provides organization of the course according to the major course goals. If you’d like to learn more about the two course layers, read Why does Coursetune have two course design layers?
Your department may use different names for these layers, so be sure to reference your institution’s Coursetune Glossary Guide and if it does vary, make note in the guide what your department calls them. This will help maintain consistency in taxonomy and will help Coursetune support to better serve you.
Within each layer, you’ll see 2- to 3-word phrases radiating from the center. These are the abbreviated learning objectives (LOs). We abbreviate the LOs to help you quickly find LOs and to see more information in a single design view.
You can always see the full text of the learning objective (LO) by selecting the objective (1) and reading what is in the “Descriptions” panel (2).
You can also open the full text for a batch of LOs by clicking on the expansion arrow.
Practice selecting LOs to read them and expanding and collapsing the full-text LO panel. Switch to the other course layer and see what the learning objectives look like on that view of the course.
Viewing the Mappings
Your course may contain mappings to course goals, program goals, or institution goals (these go by a large variety of names depending on the institution). You will find these goals in the right-hand panel mappings panel.
To see if mappings exist for your course, make sure you are viewing the course (1) and that the mappings icon is selected (2). The “Mappings” panel will list all available mappings for the course. To see a mapping on the course, select it with the mouse (3). The mappings from the course to this selection will appear (4) on the course graph with checkmarks.
If Outcome Scales are present, you will see them visualize with colors and letters. Read this article for more information on Outcome Scales.
Viewing the Assessments and Learning Activities
Your course may contain Assessments and Learning Activities in the design. Make sure you are on the bundle layer of your course (1). Then go to the Activities panel on the right side (2). If the course contains activities, then you will see them appear in this panel. Click “View all activities” (3) to get an overview.
Assessments are visualized as yellow rings on the course graph, and Learning Activities will be green rings.
Experiment with clicking different choices in the activities panel. You can view each set of activities by itself, or any individual activities.
You can also click an individual activity arc (1) to view the name of the assessment or activity in the right panel (2). You can see the description of any assessment or learning activity at the bottom of the panel (3).
To learn more about activities, read What are the types of Assessments and Learning Activities?
Viewing course reports
As a viewer or commenter, you have the ability to view course reports. If you would like to view all the learning objectives, all the mappings, or all the activities with the full detail displayed, this might be just what you want to see.
To generate reports for your course, make sure you are viewing the course (1) and that the reports icon is selected (2). Then select the report you’d like to see (3). Reports are typically available as HTML (opens in a new tab), or RTF (a formatted text file format).
For more information on course level reports, check out these articles:
If you're unsure about which report would best suit your needs, read more about our Reports Wizard here.
If you'd like to know more about customizing a report, check out this article about Custom Reports.
Step 3: Making a Suggestion
While you are teaching, you probably have lots of ideas for how the course should be improved for the next time it’s taught. With Coursetune, you have a place to share and collaborate around those ideas, which we call “suggestions.” You can make a suggestion on many elements of the course design from the learning objective to the course itself.
The most important thing to remember is that you must be in Tune mode to view or make suggestions.
Once tune mode is on, an orange Suggestion icon will appear on the elements you select. For example, click on a learning objective or a bundle element to see the orange icon. Click this icon to open the suggestion panel and make your first suggestion. More details here: How do I make a suggestion?
Step 4: Viewing and commenting on Suggestions
The notifications icon in the top bar of the interface will let you know if there are new suggestions or new comments to be read. Click the bell icon (1) to open the notifications panel. Click on the notification itself (2) to navigate directly to the conversation.
You can also view all the suggestions by going to the course and turning on Tune mode (1). You will see all suggestion threads as teardrops on the course graph. Suggestions with comments you have not read (2) will appear orange. Suggestion threads that you are completely caught up with will appear gray (3). Click on a teardrop icon to view and participate in the suggestions for this course design element.
The manager for the course can mark a suggestion as closed (won’t do), planned, or implemented. When this happens, the suggestion closes for discussion. Planned suggestions move to the task list for the next iteration of the course.
We are here for you!
This guide is just one of many user resources.
- Be sure to use the Coursetune help site. This customer portal offers many searchable articles and videos on how to use Coursetune. While you’re there, drop us a line in the live chat and one of our support staff will help you with anything you need.
- Watch these Coursetune 101 videos.
- You can also access our live support chat while you’re logged in Coursetune. Check out the chat window in the bottom left corner of the screen. (Make sure you’re using Chrome.)
- Email: firstname.lastname@example.org